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roaming started too early

  • March 21, 2026
  • 3 replies
  • 11 views
A
New Contributor

Hi I added roaming to usa today but I don't want it to start until 26th march. Can you help please

    3 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • March 21, 2026

    Hi ​@Amish Vyas 

     

    Kindly note that roaming add-ons start immediately upon purchase, they cannot be scheduled for a specific date. I’m sorry, but we’re unable to make changes on our end. You will need to purchase the roaming data either on the day you leave for the USA or once you have arrived.

     

    Michael Z

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    A
    New Contributor
    • Amish Vyas
    • Author
    • New Contributor
    • March 21, 2026

    Can I cancel my roaming and get refund please?

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 21, 2026

    Hi ​@Amish Vyas,

     

    Thank you for your response, however I am so sorry to let you know that add-ons cannot be cancelled and are non-refundable, however, for more information regarding roam-beyond bundles, you can contact our customer service team live chat (https://www.idmobile.co.uk/live-chat)

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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