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Active Contributor
November 15, 2025
Question

roaming when overseas - no connection

  • November 15, 2025
  • 20 replies
  • 280 views

I can’t get 4/5g when overseas.  The id instructions say to go to “mobile services” on my phone but this doesn’t exist? 

    20 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    There’s no analogue phone signal. Your phone clearly shows two bars of 3G/4G/5G signal and a strong WiFi connection.
     

    So, to be clear, your issue isn’t anything to do with the signal, but the data isn’t working when WiFi is off? 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Yes, you’re right (apologies - I do t understand the various signals).  Thanks 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    I’d suggest performing a network reset. If the data still isn’t working it might not be a problem with your device or ID Mobile but rather the network you’re roaming on. You could try manually selecting one of the other networks ID Mobile has roaming agreements with.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Ok.  Will try reset (but did this last week after advice from yourselves). How do i manually check different networks?  Thanks 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    November 16, 2025

    Hi ​@sturgeonben 

    Thank you for getting in touch, I do apologize for the inconvenience caused please confirm where you are roaming as you might be connected to the incorrect network?

    to check the network head into network selection and check if it works.

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.


    Thanks, 
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Thanks Hosal.  Can you describe how to find network manually.  

    Active Contributor
    November 16, 2025

    Ps.  I’m in Italy 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    November 16, 2025

    Hi ​@sturgeonben 

    The network to connect to is 3 ITA or Wind.
    You need to untick Automatic.

    Thanks, 
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Silver Contributor
    November 16, 2025

    Thanks Hosal.  Can you describe how to find network manually.  

    To manually select a network on an iPhone, go to Settings > Cellular > Network Selection, turn off the Automatic toggle, and then tap the desired carrier from the list that appears. You can also select a specific eSIM if you have multiple lines. 

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Active Contributor
    November 17, 2025

    Thanks - but when I go to cellular there is no option to select network ?