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Active Contributor
April 2, 2026
Question

roof of Usage - Need Support (PDF Format Required And urgent need it I’m waiting like 2 days and i got now but still not perfect my home address wrong

  • April 2, 2026
  • 1 reply
  • 12 views

I got Proof of usage now but my home address put wrong and even you guys not. Put last time like I used 10:40 and even not put this device now in blacklist 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 3, 2026

    Hi ​@Khansa,

     

    I’m really sorry for the confusion and frustration caused here I understand how important it is that your proof of usage and address details are correct.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu