Samsung Chromebook claim rejected

My chromebook claim was rejected with the reason..

Resellers or persons purchasing the product for the purposes of resale are not permitted to participate in this promotion.

Has anyone had the same happen to them? What did I do wrong?

iD Mobile Employee

Hi @Dannylem75,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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