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Active Contributor
Falney
Active Contributor
February 20, 2026
Solved

Samsung s25 free tablet. Sent model not valid for the promo

  • February 20, 2026
  • 12 replies
  • 344 views

Has anyone had this issue claiming the free tablet with their Samsung phone when id phone sends an s25 with a model number not listed on the eligible phone list?

 

The model we received was sm-s931b/ds. The sales page on id mobiles said "includes buds 3 pro + claim galaxy tab a9" when we contacted support, they tried to gaslight me into thinking it was only the buds that you got until I showed them a screenshot of the offer. 

    Best answer by Falney

    My issue is resolved. 

     

    It's a problem on samsungs side, all models are accepted, it's just this model was missed off the list. 

    Their response says to select any model, submit the evidence including the imei, it will be reviewed and the imei checked then the tablet sent.

     

    Why they don't just have the options, s25, s25 edge and a25 instead of a list of about 16-20 different model numbers I don't know.

     

    Thanks for the help. 

    12 replies

    Show previous replies
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 23, 2026

    Hi ​@Falney 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    FalneyAuthorAnswer
    Active Contributor
    February 23, 2026

    My issue is resolved. 

     

    It's a problem on samsungs side, all models are accepted, it's just this model was missed off the list. 

    Their response says to select any model, submit the evidence including the imei, it will be reviewed and the imei checked then the tablet sent.

     

    Why they don't just have the options, s25, s25 edge and a25 instead of a list of about 16-20 different model numbers I don't know.

     

    Thanks for the help. 

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