Hi ​@Pinko, 

We're sorry to hear that your handset has stopped charging via cable.

As the device is approximately 13 months old and outside of the returns period, we would recommend visiting your nearest Currys store, where they will be able to inspect the handset and advise on the available repair options.

Please note that we are unable to confirm whether any charges will apply. The store team will assess the handset and provide you with full details regarding any potential costs, repair options, and timescales following their inspection.

Owethu

Im having the same issue and my handset is 11months old. What is the returns policy 

Hi ​@Emmy_lou73,

We're sorry to hear you're experiencing the same issue.

As your handset is only 11 months old, it will still be within Samsung's manufacturer warranty. We'd recommend contacting Samsung directly so they can assess the device and determine whether a repair or replacement is required under the warranty terms.

Once they've inspected the handset, they'll be able to advise you on the next steps.

Regards,

Gemma M

The iD Mobile Social Media Team