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May 8, 2026
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Samsung s26 ultra

  • May 8, 2026
  • 1 reply
  • 27 views

Hi I have ordered a purple Samsung S26 ultra but will not be delivered until 15 May but I go on holiday that day. If the purple phone is not available sooner could I change the colour..thanks

    Best answer by Gemma M

    Hi Paula, 

     

    Thank you for getting in touch, and I am so sorry to hear about the issue regarding your delivery. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    May 8, 2026

    Hi Paula, 

     

    Thank you for getting in touch, and I am so sorry to hear about the issue regarding your delivery. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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