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arobwk
New Contributor
August 22, 2025
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Security code txt messages from my bank or Gov.UK etc not being received

  • August 22, 2025
  • 5 replies
  • 336 views

I’m receiving txt messages from folk in my contacts list, but NOT sign-in security codes by txt from my bank or from Gov.UK when I’m using hotspot & laptop. (There was one other code I didn’t receive but can’t remember what I was doing then.)  

Coincidentally my iPhone 12 has stopped showing signal strength in the form of vertical bars:  it still shows 4G, say, and I can receive data/connect to internet, but no indication of of signal strength. Might not be relevant, but both issues have arisen at same time.

I’ve done all the usual stuff like turning phone off/on and toggling airplane mode on/off and data button on/off and laptop off/on ad infinitum, but none of that works to bring back the signal strength indicators AND more importantly I’m still not receiving security code msgs - I tried to sign-in to bank via laptop again this eve - no luck.  BUT To note I then logged into bank a/c this eve via my bank’s iPhone banking app and did actually receive the txt msg security code.  

Can anyone help please?

    This topic has been closed for replies.
    Best answer by WelshPaul

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    August 22, 2025

    What phone do you have? You could try doing a network reset. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    arobwkAuthor
    New Contributor
    August 22, 2025

    iPhone 12 max (or something) - other than extract/re-insert SIM card, what is a network reset please ?

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 22, 2025

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.
    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    arobwkAuthor
    New Contributor
    August 23, 2025

    Well I’m able to receive txt msg from my bank after a reset.  Not tried Gov.UK sites yet for their security code txt.  4G signal strength indicator not sorted - still blank:  if it goes to 3G I do get signal strength indicator bars - all very odd.  Thanks though.

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    August 26, 2025

    Hi ​@arobwk,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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