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send phone back

  • February 28, 2026
  • 1 reply
  • 3 views
Cheryl Firouzman
Community Member

How do I send my phone back it is the wrong colour 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • February 28, 2026

    Hi ​@Cheryl Firouzman 

     

    Thank you for getting in touch with us.

    I’m very sorry to hear that you’ve received the wrong colour phone. I completely understand how disappointing that must be, especially when you were expecting something different.

    Please send us a private message with your order number and full name so we can look into this straight away and assist you with arranging a return or exchange as quickly as possible.

    We’ll make sure this is resolved for you as smoothly as we can.

     

    Thank you,

    Zandile 

    The iD Mobile Team

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