I sent my old phone via tracked delivery to id mobile when I purchased my new phone and haven’t had any email or notification to say they have received it and about payment to me for it??
Question
sent a phone in post but havent recieved payment or any notification
+3Hi
I’m sorry for the confusion and for any concern this has caused. If I’ve understood correctly, it sounds like you’re referring to a trade-in completed when you purchased your new phone.
Our trade-in service is managed by our sister company, Currys, who handle the receipt of devices and any related payments. For updates on whether your device has been received or for information about your trade-in payment, please contact the Currys Trade-In team directly at TradeUpHelp@currys.co.uk they’ll be best placed to assist you.
If this isn’t what you were referring to, or if you need any further help from our side, please let us know and we’ll be happy to help clarify.
-Owethu
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