Dear iD Mobile Team,
I switched from Vodafone to iD Mobile three months ago, mainly attracted by the competitive phone offers you had. However, since then, I have been facing serious issues that are making my daily life significantly harder.
- SMS Reception Problems: I am unable to receive messages from many companies, especially verification codes (OTP messages). These messages arrive after a day or two, or sometimes not at all. This is a major problem for me, as I rely on these codes for essential services. I cannot understand why this issue persists, but it is causing me significant inconvenience.
- Misleading Coverage and Internet Performance: Before purchasing the SIM, I checked your coverage and internet speed maps, which showed full 4G coverage for both my home and workplace. Unfortunately, in reality, the network reception is extremely poor in these locations. This discrepancy between the coverage map and actual service quality is very disappointing and misleading.
Given these ongoing problems, I would like to know if it is possible to cancel my contract without penalty after these three months. The network speed claims and SMS reliability were key factors in my decision, and both have failed to meet expectations.
Please advise me on what steps I can take regarding this matter, as these issues are critical for my daily communication and work.
I look forward to your urgent response.
