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Question

services cut off

  • April 7, 2026
  • 1 reply
  • 5 views
B
Community Member

My services have been cut off I have just lost my dad looking to get services switched back on till I can get back to work and can pay bill 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@Bauros88,

     

    I’m so sorry to hear about your loss, my thoughts are with you at this incredibly difficult time.

     

    I completely understand how important it is to stay connected right now. As this is a public community platform, we’re not able to access your account to get your services restored, so I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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