Skip to main content
Active Contributor
February 7, 2026
Question

Signal and data strength

  • February 7, 2026
  • 10 replies
  • 61 views

I've the past few days my signal and data have dropped to a point where I am missing calls and texts, gone from having strong signal and 5g to 1 bar and no data

    10 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 7, 2026

    Hi ​@Dano9982,

     

    Sorry to hear about the poor signal and data. Please try:

    Restart your phone.

    Toggle Airplane mode ON then OFF.

    Check Mobile Data is on and SIM is seated correctly.

    Test the SIM in another phone if possible.
     

    For iPhone: Settings > General > Reset > Reset Network Settings
    For Android: Settings > General Management > Reset > Reset Network Settings
     

    If it’s still poor, please share your postcode and phone model so we can check coverage in your area.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dano9982Author
    Active Contributor
    February 7, 2026

    Bt40 Samsung Z flip 7

    Had bene working perfectly last week 

    I have a hard seated sim and an e sim

    Both experiencing the same issue 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 7, 2026

    Try your SIM in a different phone.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dano9982Author
    Active Contributor
    February 7, 2026

    Tried that this morning with the other tips from chat gpt no different and same issues as I mentioned with e sim and physical sim 

    iD Mobile Employee
    February 8, 2026

    Hi ​@Dano9982 

     

    Thank you for letting us know.

    Could you please provide your full postcode so I can check the coverage in your area?

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dano9982Author
    Active Contributor
    February 8, 2026

    It would be appreciated if you can read the previous threads as this has already been checked 

    iD Mobile Employee
    February 8, 2026

    Hi ​@Dano9982 Sorry to hear about the trouble with your signal and data. Does this happen everywhere or only in a specific area?

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dano9982Author
    Active Contributor
    February 8, 2026

    It's at home, never been an issue before just start the past couple of weeks 

    iD Mobile Employee
    February 8, 2026

    Hi ​@Dano9982, I am sorry to hear this I would highly recommend getting a replacement sim to improve your connectivity. You can get one from your nearest Currys store or you can contact us directly via our social media platforms or via socialqueries@idmobile.co.uk and we can arrange for one to be sent out to you within 2 working days. 

     

    In the meantime, we recommend performing a network reset on your device, which often helps with data and connectivity issues: 

    For Android:

    Open Settings

    Tap General Management

    Tap Reset

    Select Reset Network Settings

     

    ~Marquerita

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Dano9982Author
    Active Contributor
    February 9, 2026

    I appreciate the offer of a replacement sim however given that the e sim is giving the same issue it doesn't seem to make sense that a replacement physical sim will make any difference