Signed up for wrong plan – how to change within cooling-off period? | iD Mobile Community
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Signed up for wrong plan – how to change within cooling-off period?

  • October 25, 2025
  • 1 reply
  • 30 views
S
Community Member

I purchased a 12 month sim only contract yesterday (24/10/25) however upon review of my current service provider and data usage I’ve been using a lot less than first thought. I signed up to the £12 a month (12 month contract) but want to reduce to the £8 (1 month contract) 30g data plan. My cancellation period is well within the 14 day cancellation period so how do I complete this ? 

    1 reply

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • October 25, 2025

    ​@sam_drummer  Welcome depending how you place the order. Here's a link which has details on how to cancel an order.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations#:~:text=It's%20easy%20to%20cancel%20in,Go%20back%20a%20step

     

    Joe 😉

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉

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