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Community Member
August 22, 2026
Question

Signin

  • August 22, 2026
  • 1 reply
  • 8 views

Please can someone help, I have a ID contract and phone and so does my daughter . When we  took her contract out I think I used my email address as well. I am trying to get into her account to upgrade as I have just done mine however the only sign in goes straight to my account. How can we get into her account ? It just signs into my account? Not sure if that makes sense?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@LauH

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu