sim

Hi ​@MuhammadNaseer, 

I’m sorry to hear you’ve lost access to your phone I understand how important it is to get your service back up and running.

To arrange an eSIM replacement for iD Mobile, you’ll need to speak with our support team so we can securely verify your account and issue a new eSIM profile.

Please contact our Live Chat team or reach out via our social media direct messages.

Owethu

Could you explain exactly the text used in the Live Chat to get this issue sorted? I can’t get anywhere with the live chat - it just keeps giving me information about the standard process which involves getting an SMS verification. We also don’t have the handset, so I need to opt to receive the verification another way (email is surely an option??) to then add the phone number to my online account to then request the replacement eSIM. This feels far too difficult for what must be a very common situation. 

Hi ​@grandslamgoal.

Thanks for your post. I understand how frustrating this process must feel, especially without access to the handset.

Can I just confirm, are you looking to set up a replacement eSIM for your number?

If so, we can help with this via Live Chat. As you’re unable to receive the SMS verification, we’ll need to complete an identity check instead. This will involve you providing a clear photo of yourself holding a valid form of ID (passport or driving licence).

Once this is completed, we can arrange for the eSIM to be issued to you.

You can contact us here: https://www.idmobile.co.uk/live-chat. 

Thanks,

Marquerita

The iD Mobile Team