sim card not working

Forum|Forum|1 year ago
August 1, 2025
15 replies
256 views

Hi

I have the Samsung galaxy z flip 5 and I’m struggling to get sim to work, I’ve tried ESIM but it only works with WiFi on. So I ordered a replacement physical sim and that has the same issue. I’ve tried different SIM cards in my phone and they work straight away, I’ve tried my ID sim in another phone and it works straight away. The sim only seems to work with WiFi calling on, if I turn that off it I’m not connected to WiFi then I have no signal and says emergency calls only.

I’ve done all the network resets and tried to connect to network manually but nothing works. Please could anyone help?

many thanks.

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Tyler C

iD Mobile Employee

Sorry to hear that @Lewbow, that’s odd. Did you purchase this phone from us?

Thanks,

Tyler

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LewbowAuthor

Active Contributor

No

Tyler C

iD Mobile Employee

No problem @Lewbow, to me, it sounds like an issue with the device and or/with the settings on the device with our network. If the SIM card works fine in another device, then that wouldn’t indicate a SIM or coverage issue with us, as we’d expect the issue to happen outside the device also. I’d recommend contacting who you purchased the device from to troubleshoot with them.

Thanks,

Tyler

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LewbowAuthor

Active Contributor

Other sims work fine in the phone that’s only reason I was asking on here

Tyler C

iD Mobile Employee

Hi @Lewbow, I completely appreciate that, however, if our SIM cards works in another device, then that wouldn’t indicate an issue with our SIM or coverage. If you like, we can DM you and raise further to our technical team to see if they can investigate further at all and see what they may advise?

Thanks,

Tyler

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