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Sim issues

  • September 21, 2025
  • 1 reply
  • 16 views
D
Community Member

I have a spare mobile which is a 5G phone. When I put my ID SIM in it won't work. It won't make or receive calls. If I put in another SIM from EE, Vodafone it works fine. The phone is unlocked, so why won't my ID SIM work? 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@Daviebar73  can i ask which handset it is? It may not be an iD approved handset? You can check this here - What phones are compatible with the iD Mobile network? | iD Mobile Community

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