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sim not working

  • April 18, 2026
  • 1 reply
  • 9 views
M
Community Member

My sim is not working

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

    Hi ​@Maria18,

     

    I am so sorry to hear that your SIM card is not working. 

     

    Please could you try some troubleshooting steps. A few quick things you can try that often fix this:

    • Turn Airplane mode on for 30 seconds, then switch it back off
    • Restart your phone
    • Make sure mobile data is turned on in your settings
    • Check your APN settings are correct (these control your data connection)
    • Try manually selecting the network in your phone settings instead of automatic
       

    If this does not work, please let us know so that we can look into the next steps to assist you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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