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Question

Sim not working??

  • May 19, 2026
  • 7 replies
  • 39 views
A
New Contributor

I have just purchased an IPhone 16 & new sim but the phone doesn’t seem to recognise the sim. I have checked and it has been activated. I can’t send or receive text messages and have never had a signal no matter where I have been. I need to transfer my old number and have the PAC code but can’t do it via the app as it sends a verification text and I can’t receive them!! 2 weeks in and I am still using my old phone!!

I have tried using the discussion forum but the options it suggests aren’t appearing on my phone which brings me to the conclusion that my phone doesn’t think it has a working sim??

    7 replies

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 19, 2026

    Hi ​@AGKB ,

     

    I’m really sorry you’ve had this issue for two weeks. I can completely understand how frustrating it must be, especially when you’re unable to use your new phone properly or transfer your number.
     

    Let’s try a few checks first to get your SIM recognised on the iPhone 16:

    Restart the iPhone
    Go to Settings > Mobile Service and check if the iD SIM appears at all
    Toggle Airplane Mode on for 30 seconds, then off
    Check Settings > Mobile Service > Network Selection and set to Automatic
    If it’s an eSIM, confirm whether it shows as “Activated” or “No SIM”
    Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
     

    Also, please try removing and reinserting the SIM (if physical SIM) and test again.

     

    Lamiya

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    A
    New Contributor
    • AGKB
    • Author
    • New Contributor
    • May 19, 2026

    I have tried all of your suggestion but have been unsuccessful.

    In Settings>Mobile Service there is no Network showing.

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Lamiya C
    • iD Mobile Employee
    • May 19, 2026

    Hi ​@AGKB ,

     

    Please use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    Lamiya

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    A
    New Contributor
    • AGKB
    • Author
    • New Contributor
    • May 19, 2026

    I clicked on the link…..

    My private messages

    There are no private messages yet.

    A
    New Contributor
    • AGKB
    • Author
    • New Contributor
    • May 21, 2026

    Further to receiving & replying to your private message yesterday I am still awaiting a response. Please can you look into this as soon as possible.

    A
    New Contributor
    • AGKB
    • Author
    • New Contributor
    • May 22, 2026

    Disappointedly I am still waiting for someone to get back to me on this. I have replied to the private message which also hasn’t been responded to.

     

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@AGKB 

     

    We cannot see a private message sent from your profile, can you please check again via the below steps.
     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    Can you also check the SIM in another device and see if that is working

     

    Thanks.

    Michael Z

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