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Question

sim problem iphone 16pro

  • August 16, 2025
  • 3 replies
  • 27 views
L
New Contributor

Hi my daughter’s eSIM just randomally stopped working. I tried to reinstall it it didn’t work. Got in touch with live chat who sent out a replacement sim. It works in my phone (iPhone 15) but not in hers. It’s not locked as she’s been with ID for a couple years now it was working fine till a few days ago. She put an EE sim in and it’s working fine. Tried again with an eSIM for her today after the sim wouldn’t work and it’s stil not working. I have no idea how to fix it. Has anyone had this issue and been able to resolve it? 

    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 17, 2025

    Hi ​@lauramacgee, Can you provide us with more info rather than ‘didn’t work’’.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@lauramacgee 

     

    Sorry to hear this, if it works in one device but not the other it sounds like the device may have an issue.

     

    Has a network settings reset been tried?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • lauramacgee
    • Author
    • New Contributor
    • August 18, 2025

    Other networks is sim are working in it. Just not an id one. I’ve reset network settings. I’ll try again though thanks 

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