Hi, since moving to ID Mobile I have not been able to received text 2FA - my bank says to check with ID Mobile that this facility has not been blocked by them. I have checked my phone and nothing appears blocked. Please advise, thank you.
Question
Since moving to ID Mobile I have not been able to received text 2FA.
Hi
Thank you for getting in touch. I understand how important it is to receive 2FA (one-time passcode) text messages, especially for banking, and I’m sorry to hear you’ve been having this issue since moving to iD Mobile.
Troubleshooting – Not Receiving 2FA Texts
Restart your phone
Check signal strength and toggle Airplane Mode on/off
Switch between 4G / 5G (if available)
Ensure Premium / Shortcode SMS is enabled
Check blocked numbers and Spam/Junk folders
Test sending and receiving a normal SMS
Try the SIM in another phone (if possible)
Ask your bank/service to reset or re-register your number for 2FA
If using dual SIM/eSIM, set iD Mobile as default for SMS
Let us know if it helped,
Lamiya
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