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Community Member
Terry Russell
Community Member
December 18, 2025
Question

Since moving to ID Mobile I have not been able to received text 2FA.

  • December 18, 2025
  • 1 reply
  • 54 views

Hi, since moving to ID Mobile I have not been able to received text 2FA - my bank says to check with ID Mobile that this facility has not been blocked by them. I have checked my phone and nothing appears blocked. Please advise, thank you.

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    December 18, 2025

    Hi ​@Terry Russell ,

     

    Thank you for getting in touch. I understand how important it is to receive 2FA (one-time passcode) text messages, especially for banking, and I’m sorry to hear you’ve been having this issue since moving to iD Mobile.
     

    Troubleshooting – Not Receiving 2FA Texts

    Restart your phone

    Check signal strength and toggle Airplane Mode on/off

    Switch between 4G / 5G (if available)

    Ensure Premium / Shortcode SMS is enabled

    Check blocked numbers and Spam/Junk folders

    Test sending and receiving a normal SMS

    Try the SIM in another phone (if possible)

    Ask your bank/service to reset or re-register your number for 2FA

    If using dual SIM/eSIM, set iD Mobile as default for SMS

    Let us know if it helped, 

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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