Slow internet on 4g

Hi ​@Nick2185,

I’m really sorry to hear about the issues you’re experiencing with your coverage.

I’ve checked your postcode area (LN11 7SN) and can confirm that everything is currently showing as excellent. However, there does appear to be some network congestion in the area at times, which can lead to slower speeds or intermittent service.

When this happens, it’s often worth trying some basic troubleshooting as it can help refresh your connection and improve performance. A network reset is a good step to try:

Android:
Go to Settings → General management → Reset → Reset network settings

Apple:
Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

Once completed, your phone will restart its network connections and reconnect to the service, which often helps resolve temporary issues.

Hope this helps, and if the issue continues, please let us know

Regards,

Gemma M

The iD Mobile Social Media Team

Hi,

Already tried a reset, no difference.

Problem is on two devices at same address

I can't see congestion being the problem as it's very rural at LN117SN.

Anything else to try? I'd like to stick with ID Mobile but if it keeps up i'll be moving both contracts.

Thanks

Nick

Hi ​@Nick2185 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z