Sounds similar to my problem, do you have a recent ex partner? 

Not recent!

Hi ​@rwilkinson92  sorry to hear this. Is it just certain appointment texts? Have you recently switched to iD? Can you ask the company sending the texts to fully remove your number and re-add it to see if that helps?

Please let us know how you get on.

Been with ID for over a year. It’s all sms text messages from medical appointments to courier confirmations, nothings’ coming through.

Hi there ​@rwilkinson92, sorry to hear that. Is that also normal texts from friends and family for example, or only one-time codes from businesses etc?

Thanks,

Tyler

It’s all, I’ve sent “test” text messages successfully but they are marked as “not delivered” on my screen, despite being sent & received by the recipient. I am still not receiving any SMS text messages from anyone.

Haven’t had a call from ID mobile and needless to say the advice to text customer service didn’t help…

Hi there ​@rwilkinson92, sorry to hear that. Which iD team were due to call you and when please?

Thanks,

Tyler

The message was:

Sorry to hear that. 
One of our Team member will help you.
And also mentioned the best call back number.
where would you like us to contact you.

Have a nice day 

Thanks 
ID Support

Hi ​@rwilkinson92 , can you please try following the steps in this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community