SMS text messages not being received | iD Mobile Community
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Question

SMS text messages not being received

  • September 20, 2025
  • 9 replies
  • 111 views

Appointment texts not coming through so quite urgent problem. Previously could receive texts but haven’t been coming through for a couple of weeks.

Tried turning the iPhone on and off!

Same phone and number for years.

9 replies

  • New Contributor
  • September 20, 2025

Sounds similar to my problem, do you have a recent ex partner? 


  • Author
  • New Contributor
  • September 21, 2025

Not recent!


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi ​@rwilkinson92  sorry to hear this. Is it just certain appointment texts? Have you recently switched to iD? Can you ask the company sending the texts to fully remove your number and re-add it to see if that helps?

Please let us know how you get on.


  • Author
  • New Contributor
  • September 22, 2025

Been with ID for over a year. It’s all sms text messages from medical appointments to courier confirmations, nothings’ coming through.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi there ​@rwilkinson92, sorry to hear that. Is that also normal texts from friends and family for example, or only one-time codes from businesses etc?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 23, 2025

It’s all, I’ve sent “test” text messages successfully but they are marked as “not delivered” on my screen, despite being sent & received by the recipient. I am still not receiving any SMS text messages from anyone.

Haven’t had a call from ID mobile and needless to say the advice to text customer service didn’t help…


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi there ​@rwilkinson92, sorry to hear that. Which iD team were due to call you and when please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 27, 2025

The message was:

Sorry to hear that. 
One of our Team member will help you.
And also mentioned the best call back number.
where would you like us to contact you.

Have a nice day 

Thanks 
ID Support


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Hi ​@rwilkinson92 , can you please try following the steps in this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community