I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away. My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)
Solved
Sometimes get Unreachable Number when trying to make a call
Best answer by Lamiya C
Hi
Thanks for letting us know. I’m sorry you’re having trouble calling that number. I’ve checked, and since your wife can reach it from EE and Vodafone, this suggests the issue might be related to ID Mobile’s routing for that specific number.
Here’s what you can try first:
Restart your Pixel 6a and ensure you have a strong signal.
Check if Wi-Fi Calling is enabled—sometimes disabling it temporarily helps.
Try dialing the number with the international prefix: +44 1539533666 instead of starting with 0.
If the issue persists, contact our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail
It has been a great pleasure to assist you today. Please contact us again if you need more assistance.
Lamiya
iD Mobile Team
Hi
Thanks for letting us know. I’m sorry you’re having trouble calling that number. I’ve checked, and since your wife can reach it from EE and Vodafone, this suggests the issue might be related to ID Mobile’s routing for that specific number.
Here’s what you can try first:
Restart your Pixel 6a and ensure you have a strong signal.
Check if Wi-Fi Calling is enabled—sometimes disabling it temporarily helps.
Try dialing the number with the international prefix: +44 1539533666 instead of starting with 0.
If the issue persists, contact our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail
It has been a great pleasure to assist you today. Please contact us again if you need more assistance.
Lamiya
iD Mobile Team
+26I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away. My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)
I just dialled 01539533666 from my iD Mobile phone and it rang just fine for me.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
