Sometimes get Unreachable Number when trying to make a call

Forum|Forum|9 months ago
November 22, 2025
3 replies
48 views

I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away. My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)

Best answer by Lamiya C

Hi @HWJONES ,

Thanks for letting us know. I’m sorry you’re having trouble calling that number. I’ve checked, and since your wife can reach it from EE and Vodafone, this suggests the issue might be related to ID Mobile’s routing for that specific number.
Here’s what you can try first:

Restart your Pixel 6a and ensure you have a strong signal.
Check if Wi-Fi Calling is enabled—sometimes disabling it temporarily helps.
Try dialing the number with the international prefix: +44 1539533666 instead of starting with 0.

If the issue persists, contact our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

It has been a great pleasure to assist you today. Please contact us again if you need more assistance.

Lamiya
iD Mobile Team

Lamiya CAnswer

iD Mobile Employee

Hi @HWJONES ,

Thanks for letting us know. I’m sorry you’re having trouble calling that number. I’ve checked, and since your wife can reach it from EE and Vodafone, this suggests the issue might be related to ID Mobile’s routing for that specific number.
Here’s what you can try first:

Restart your Pixel 6a and ensure you have a strong signal.
Check if Wi-Fi Calling is enabled—sometimes disabling it temporarily helps.
Try dialing the number with the international prefix: +44 1539533666 instead of starting with 0.

If the issue persists, contact our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

It has been a great pleasure to assist you today. Please contact us again if you need more assistance.

Lamiya
iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HWJONESAuthor

New Contributor

OK thanks, looks like ID issue as dialing +44 1539333666 works ok

WelshPaul

Platinum  Contributor

I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away. My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)

I just dialled 01539533666 from my iD Mobile phone and it rang just fine for me.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.