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Question

Sorry, your details do not match our records

  • April 9, 2026
  • 1 reply
  • 6 views
N
Community Member

Hello,

I am trying to login and check my account, but everytime i enter my number, last name and DoB, I get an error messege - 

“Sorry, your details do not match our records.

Please try again.”

Please could you help me login.

Thank you.

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@Naina Solanki,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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