Sorry, your details do not match our records

Hello,

I am trying to login and check my account, but everytime i enter my number, last name and DoB, I get an error messege -

“Sorry, your details do not match our records.

Please try again.”

Please could you help me login.

Thank you.

iD Mobile Employee

Hi @Naina Solanki,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply