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spam calls are driving me mad

  • August 6, 2025
  • 5 replies
  • 190 views
M
New Contributor

3 days I’ve had this phone number and so far I have had 3 spam phone calls and one spam text! I’ve put my number in the NHS app and given it to family and friends. How are spam callers getting my number??? I’ve just changed from Giffgaff because of this! Any way to stop it?

Best answer by WelshPaul

What phone do you have? Maybe try downloading a spam blocker app such as Truecaller or Hiya.

    5 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
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    • Answer
    • August 6, 2025

    What phone do you have? Maybe try downloading a spam blocker app such as Truecaller or Hiya.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Tyler C
    M
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 7, 2025

    Hi there ​@MrsStorey, we’re sorry to hear that. We hope the kind advice from ​@WelshPaul has been able to help.

     

    Unfortunately, all we can advise is to ignore/block any spam callers where possible. We can offer a number change, however this costs £25.00, unless you have an action fraud reference. But I’m afraid there’s not much we can do or advise when it comes to spam calls, other to ignore and block what you can.

     

    Sorry about that.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • MrsStorey
    • Author
    • New Contributor
    • August 7, 2025

    I have had the number less than a week, I’m not paying to change it. I don’t understand how I can be getting these calls when I haven’t entered my number anywhere. This seems like a problem with ID. Do you sell the numbers to companies? 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 7, 2025

    Hi there ​@MrsStorey, sorry to hear that. Unfortunately, there is no way of us knowing how spam callers get your number, or why they keep contacting you I’m afraid. We do not sell our customers number’s or details to anyone else.

     

    All we as a network, any any network really can advise is to ignore/block the numbers where possible, and offer a number change if the customer wishes to do so. 

     

    We’re really sorry about that.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • August 7, 2025

    I have had the number less than a week, I’m not paying to change it. I don’t understand how I can be getting these calls when I haven’t entered my number anywhere. This seems like a problem with ID. Do you sell the numbers to companies? 

    If iD Mobile won’t replace the number, just cancel; you are within the cooling-off period. Even if they do change the number, you won’t ever be free of spam.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M

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