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Community Member
Liz1010
Community Member
June 21, 2026
Question

Speak to a person over the phone

  • June 21, 2026
  • 1 reply
  • 16 views

I speak to someone at ID mobile yesterday and they messed up and having my phone sent to the billing address. I had confirmed over the phone that the phone needed to be delivered to my home address. Low and behold, phone is going to billing address and I will not be there. The live chat is getting me no where. I would like to speak with someone over the phone.

How can I speak with someone over the phone??

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 22, 2026

    HI ​@Liz1010,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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