Skip to main content
Rosalyn Morris
Active Contributor
Active Contributor
May 29, 2026
Question

speak to agent

  • May 29, 2026
  • 2 replies
  • 45 views

I need advice on balance on leaving I’d mobile

    2 replies

    New Contributor
    May 29, 2026

    No network 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 30, 2026

    Hi ​@Rosalyn Morris,

     

    I’m sorry to hear you’re thinking about leaving us. I understand you want clarity on your final balance.

     

    If you’re leaving iD Mobile, your remaining balance will depend on your contract type and whether there are any outstanding charges (for example, remaining monthly line rental or any usage charges).

     

    You can check everything easily in the iD Mobile app:

    Open the iD Mobile app
    Go to Account
    Select Billing
    Check your latest bill and any remaining balance
    If you’re in contract, you may also see an early termination fee if applicable

     

    If your account is already cancelled or in the process of closing, your final bill will be issued shortly after disconnection and will show any remaining amount due or any credit owed.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.