speak to agent about using my phone abroad

Forum|Forum|3 months ago
May 17, 2026
1 reply
60 views

Hi,

I took out this SIM-only contract a few months ago and specifically asked whether I would be able to use it in Australia. I was informed that I would be able to, which was one of the main reasons I chose this contract.

However, now that I’m in Australia, I’m being told I need to pay £35 for only 10 days of usage. This is very disappointing, as I understood that roaming in Australia was included with the new contract.

I’m in Australia until 6th June, so I’d really appreciate it if you could look into this situation and help resolve it as soon as possible.

I look forward to hearing from you.

Kind regards,
Joe

Hosai W

iD Mobile Employee

Hi @joehill,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the 50 EU included roaming destinations clarification.
Please see the below link for the free countries that we do roaming. I can confirm that Australia is not part oif the 50 EU countries and you need to either purchase a add on to use data.

Roam Free | iD Mobile Network

Thanks,
Hosai

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