Community Member

SUSPENDED ACCOUNT

Don’t understand why my account has been suspended? Direct debit is set up fine and not meant to come out till the 7th.

iD Mobile Employee

Hi @babbage

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

My account suspended payment has been made for over 5hours now however, still can’t use my phone. Please can this be rectified.

iD Mobile Employee

Hi @Agokao,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies