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Question

Switch and bill?

  • April 14, 2026
  • 1 reply
  • 12 views
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New Contributor

Hi I've just signed up for a 12month sim only offer through quidco. At no point in process did it ask for my pack. Do u still get to choose when the switch is to take place if so how or do I have to wait for sim to arrive first? Also when will 1st payment be taken? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 15, 2026

    Hi ​@Douve87,

     

    I am so sorry to hear of the issues that you are facing.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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