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Switch to iD from Vodafone

  • October 20, 2025
  • 5 replies
  • 78 views

Hi, my daughter has just moved to iD, she has asked for and received the pac code from her previous network Vodafone. When talking to Vodafone customer services she was told vodafone don't allow transferring vodafone number to id. Is this true, as I can't find any reference to this anywhere.Thanks. 

Best answer by WelshPaul

No, that’s not true. You can indeed port a Vodafone mobile number to iD Mobile.

5 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 20, 2025

No, that’s not true. You can indeed port a Vodafone mobile number to iD Mobile.


  • Author
  • New Contributor
  • October 20, 2025

Many thanks for the prompt reply.

Vodafone should not be lying to customers who decide to leave, shame my daughter can't prove it, we've no idea which rep she spoke to and in any case as it will just be her word against the rep. 


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  • iD Mobile Employee
  • October 20, 2025

Hi ​@j4g1

 

I apologise for the misinformation from Vodafone.

We’ll take care of the number porting for your daughter and ensure she receives the best service possible with iD Mobile.

 

Michael Z 


  • Author
  • New Contributor
  • October 20, 2025

Thank you for the offer to help. She intends to port the number this week, she already has the pac code.


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  • iD Mobile Employee
  • October 21, 2025

Hi ​@j4g1 

 

Thank you for the above, if you need assistance, please feel free to reach out to us via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk with the details of your query. 

 

Michael Z