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Question

switching sim cards

  • November 3, 2025
  • 1 reply
  • 26 views
W
Community Member

I am getting a new handset tomorrow and I have a physical SIM card in my current phone. I need to get an e sim card as my new phone is only compatible with e sim 

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • November 3, 2025

    Hi ​@Wmn282g., to get an eSim you can contact our customer service team via live chat or follow these steps to obtain it from the ID mobile app:

    Open the iD Mobile app or log in to your account on the iD Mobile website.
    Navigate to the 'Plan' section.
    Scroll down to 'SIM & Phone Management' or 'Your SIM/eSIM' and tap it.
    Select 'Request a replacement SIM or eSIM'.
    Choose 'Get a replacement eSIM'.
    Confirm your billing email address.
    Tap 'Continue' or 'Yes, I want a new eSIM'.
    You will receive a new eSIM QR code via email, which you can scan to install on your device.
    Follow the on-screen instructions on your phone to complete the installation. Ensure you are connected to the internet for this step. 

    To contact the live chat please use this link https://www.idmobile.co.uk/live-chat

    Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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