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Tammie
Community Member
August 30, 2025

technical

  • August 30, 2025
  • 1 reply
  • 38 views

Me and my husband purchased new phones and they have both done an update it then asked for a password to get back in the phone and it will not let me husband get back in mine did the update and is working fine?

Any ideas why my husband can't get back in to his phone he hadn't even fully set the phone up and it done the update

    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 3, 2025

    Hey there ​@Tammie, are you still having this issue? If so, please ask your Husband to contact our live-chat ASAP:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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