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Question

terrible service no signal indoors for months if keep fobbing me off

  • May 28, 2026
  • 2 replies
  • 6 views
K
New Contributor

Terrible service 

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 30, 2026

    Hi ​@Kevster12,

     

    We're sorry to hear you're having trouble with your internet connection.

     

    The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker 

     

    You can also try the following troubleshooting steps:

    • Restart your phone
    • Turn Airplane Mode on for 30 seconds, then back off
    • Make sure Mobile Data is switched on
    • Check that Data Roaming is enabled if you're abroad
    • Ensure your phone software is up to date
    • Set Network Selection to Automatic
    • Reset your network settings
    • Remove and reinsert the SIM card if applicable

     

    If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

     

    We hope you're back online soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kevster12
    • Author
    • New Contributor
    • May 30, 2026

    There unless 

     

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