i have had an ID mobile contract since 2024.

rather than choosing to upgrade to a new device at the end of the 24 month period, i ‘upgraded’ to a sim only plan.

At least I thought that’s what happened 

using the website I chose a new contract which was at a price that suited me with the right amount of usage. Turned out after the event that it was in fact not an upgrade but a whole additional contract! I immediately spoke with the live chat who promised to cancel it. A short time later I realised that money had come out of my account for this additional line. Again I spoke to live chat who had no record of the cancellation request. It was apparently sorted but I was still out of pocket.

recently I can see that my line rental for the ‘upgrade’ on the original account I have had since 2024 is showing as more than it was during the 24 month contract and certainly does not reflect the sim only plan price. 
 

these practices are either incompetent or deceitful. I am out of pocket and fed up. Can I go to curry’s and speak to a human to sort this out?