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Community Member
May 28, 2026
Question

text message

  • May 28, 2026
  • 1 reply
  • 11 views

Since moving over to ID a couple of weeks ago I am unable to send a normal text message to certain numbers. Anyone able to suggest anything? I am on iPhone 16. Thanks in advance 

    1 reply

    iD Mobile Employee
    May 28, 2026

    Hi ​@Brierleys ,

     

    Could you please try the below steps for me.

    Go to your phone Settings
    Tap Phone
    Tap My Number
    Enter the correct number using +44 instead of the first 0

    Then:

    Go back to Settings
    Tap Messages
    Make sure iMessage is turned ON
    Tap Send & Receive
    Check that the correct number is selected

    Alternatively, you can also try the following:

    Go to Settings and tap your name
    Tap Sign-In & Security
    Tap your primary phone number to make changes
    To remove the number from your account, tap Remove from Account
    Then choose Add New Primary Phone or Email

    Please let us know if this resolves the issue for you.

     

    -Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.