Text message of missed call FAILS | iD Mobile Community
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Question

Text message of missed call FAILS

  • August 8, 2025
  • 3 replies
  • 79 views

KevinX
New Contributor

I receive a text message of a missed call. That text message contains the callers number, and suggests 'press the call button to return call'. HOWEVER.. The callers number is displayed as 44 (xxxx xxxxxx) (without the brackets, and numbers replacing the x's). 

The PROBLEM is the contained country code (44) is seen as invalid as it SHOULD be +44. Therefore your (3's) system is displaying the country code INCORRECTLY which then fails when one taps the 'call' button. Maybe your techs can address this issue? 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@KevinX, sorry to hear that. I’m not sure if this is something we ourselves at iD Mobile can control or change, as it’d be an automated system that sends these texts, likely from the Three UK network.

 

Are you able to enter the number personally and call them fine?

 

Thanks,

Tyler


KevinX
New Contributor
  • Author
  • New Contributor
  • August 9, 2025

Yes, creating and sending text is fine if one uses +44 or just the number. Using 44 (as opposed to +44 doesn't work. It is invalid. 


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  • iD Mobile Employee
  • August 9, 2025

Hi ​@KevinX 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika