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Question

Text message of missed call FAILS

  • August 8, 2025
  • 3 replies
  • 143 views
KevinX
New Contributor

I receive a text message of a missed call. That text message contains the callers number, and suggests 'press the call button to return call'. HOWEVER.. The callers number is displayed as 44 (xxxx xxxxxx) (without the brackets, and numbers replacing the x's). 

The PROBLEM is the contained country code (44) is seen as invalid as it SHOULD be +44. Therefore your (3's) system is displaying the country code INCORRECTLY which then fails when one taps the 'call' button. Maybe your techs can address this issue? 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 9, 2025

    Hi there ​@KevinX, sorry to hear that. I’m not sure if this is something we ourselves at iD Mobile can control or change, as it’d be an automated system that sends these texts, likely from the Three UK network.

     

    Are you able to enter the number personally and call them fine?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    KevinX
    New Contributor
    • KevinX
    • Author
    • New Contributor
    • August 9, 2025

    Yes, creating and sending text is fine if one uses +44 or just the number. Using 44 (as opposed to +44 doesn't work. It is invalid. 

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@KevinX 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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