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Community Member
April 30, 2026
Question

There was no option to enter a PAC code

  • April 30, 2026
  • 2 replies
  • 83 views

I've ordered a sim only plan but during checkout there was no option to enter a PAC code. I've now received info on my new number and plan. My new sim hasn't arrived yet. The website tells me to log onto the ID mobile app and enter the PAC code there but I can't log with my current number. What should I do next to keep my number?

 

Thanks

    2 replies

    iD Mobile Employee
    April 30, 2026

    Hi ​@TH7 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 25, 2026

    I have also just made an order for an E-sim to switch over, there was no option to made my PAC code. And what point do I do this as I want to retain my mobile number and switch over from previous provider.