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Question

There was no option to enter a PAC code

  • April 30, 2026
  • 1 reply
  • 17 views
T
Community Member
  • TH7
  • Community Member

I've ordered a sim only plan but during checkout there was no option to enter a PAC code. I've now received info on my new number and plan. My new sim hasn't arrived yet. The website tells me to log onto the ID mobile app and enter the PAC code there but I can't log with my current number. What should I do next to keep my number?

 

Thanks

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • April 30, 2026

    Hi ​@TH7 ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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