Skip to main content
Community Member
September 11, 2026
Question

trade in and upgrade

  • September 11, 2026
  • 1 reply
  • 55 views

Hi I would like to cancel a contract and take out the new iPhone duo or trade in and get the new iPhone duo can I do this ? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 14, 2026

    Hi ​@Nicole Paige,

     

    Yes, you could cancel your current contract and take out a new agreement, or trade in your current handset and look at the available options when the iPhone Duo becomes available. It's expected to be released in October.

     

    However, if you're already an iD Mobile customer, it's important to be aware that iD Mobile doesn't support internal number transfers. This means that if you cancel your current plan and take out a new iD Mobile contract, you won't be able to move your existing iD Mobile number onto the new plan.

     

    If keeping your current number is important to you, we'd recommend discussing your options with our Sales Team before making any changes.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.