Hi there, I recently traded in my old phone as part of ID mobiles trade in offer, I completed the bonus payment form prior to sending the phone off, however I'm yet to recieve the extra payment, I haven't had any communication from the trade in team at all since I initially emailed on 2nd Jan. I recieved the £200 payment for the phone on the 2nd but the 2nd payments (£125) nowhere to be seen, is anyone able to help please?