Trade In Cashback Not Received

Forum|Forum|11 months ago
October 7, 2025
4 replies
150 views

Hi,

I’m really concerned about my recent trade-in. My phone was delivered to the trade-in centre on 30th September (confirmed by Royal Mail tracking), but I still haven’t received any confirmation that it was received, or any updates on the cashback process.

I emailed the trade-in team on 3rd October and again on 6th October, but I’ve had no reply. Today is the 7th and I’m still completely in the dark.

I chose to use iD Mobile’s trade-in service because I thought it would be safe and reliable. Instead, it’s been incredibly stressful not knowing what’s happening with my device or my cashback. The lack of communication is really disappointing.

At this point I just need reassurance that my phone has been received and clarity on when I can expect my cashback payment. Honestly, if I’d known it would be this stressful, I would have just sold the phone directly elsewhere for more money.

Please can someone from iD Mobile confirm what’s happening with my trade-in?

Thanks.

Best answer by Tyler C

Hi there @Hannah5, you will get the paid amount quoted once your phone condition is confirmed by one of our Currys engineers. You will receive confirmation of this via email once the trade-in team have checked it and completed the process. If you’ve emailed them, they’ll be back in touch as soon as possible.

https://www.idmobile.co.uk/trade-in

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hi there @Hannah5, you will get the paid amount quoted once your phone condition is confirmed by one of our Currys engineers. You will receive confirmation of this via email once the trade-in team have checked it and completed the process. If you’ve emailed them, they’ll be back in touch as soon as possible.

https://www.idmobile.co.uk/trade-in

Thanks,

Tyler

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G

Guyver115

New Contributor

I've had the a similar thing I posted the phone off but ive had no confirmation of them receiving it or any quote who do I need to contact

B

Brooksy90

New Contributor

Hi guys,

How long did it take for you to get sorted? I'm 2 weeks down the line and nothing yet

Gemma M

iD Mobile Employee

Hi @Brooksy90 and @Guyver115,

If you've sent your trade-in device and haven't received any confirmation, quote, or update, you'll need to contact Currys, as our trade-in service is provided by our sister company.

For any queries regarding your trade-in, please contact: TradeUpHelp@currys.co.uk

They'll be able to check: