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Question

trade in not problems not received money

  • August 11, 2025
  • 3 replies
  • 34 views
R
New Contributor

Sent in phone for trade in and Royal Mail shows delivery on the 06/08 but I have still not received confirmation of delivery or any funds, I have emailed  the Currys trade in team and have not had a reply. Could this be looked at? 

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 11, 2025

    Hi ​@Rebsun  sorry to hear that you haven’t had any update.

    Once checked it can take up to 14 working days for the funds to be with you.

    Please check your junk/spam in case any emails from our trade in team went there?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Rebsun
    • Author
    • New Contributor
    • August 12, 2025

    Hi where would I find my 44 ref number? so I can email the trade team

    Thanks

    Rebekah 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hi there ​@Rebsun, it should’ve been emailed to your or potentially on any letters sent to you regarding the trade-in.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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