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New Contributor
January 8, 2026
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Trade in offer

  • January 8, 2026
  • 3 replies
  • 87 views

I recently upgraded and was offered a price on my old phone from I'd Mobile. I sent away the phone when Curry's sent me the box to submit. I have tracked item which Curry's have received on the 29th December 2025. I sent asking email to them what is happening but they've said need 44 reference number??.  Can anyone advise me on how to retrieve this. 

 

 

    Best answer by MZone

    iD’s trade-in service is provided by a sister company, Currys. For any questions about your trade-in, please contact TradeUpHelp@currys.co.uk.

    3 replies

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    January 8, 2026

    iD’s trade-in service is provided by a sister company, Currys. For any questions about your trade-in, please contact TradeUpHelp@currys.co.uk.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ronnie63Author
    New Contributor
    January 8, 2026

    Thanks got there in the end.. Done live chat and got details needed. 

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    January 8, 2026

    Thanks got there in the end.. Done live chat and got details needed. 

    Just realised the 44 number you are referring to is the transaction number found on your welcome to iD mobile email. Glad you got it sorted. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.