Trade in phone returned

Forum|Forum|10 months ago
October 20, 2025
1 reply
154 views

I recently traded in an old mobile against an S25 for the enhanced £80 promotion (phone was only worth £2).

Without any correspondence the phone has been returned with a small slip saying "failed 3rd party verification".

The phone is fully functional and meets all of the requirements for a trade in (for this offer the phone didnt even need to work as long as it wasnt beyond economic repair).

I have emailed currys and when they do eventually respond have been unhelpful. All I got out of them was that they check it against a 3rd party system and it has come back with an issue, likely an IMEI mismatch.

I understand they use checkMEND. I have checked my phone IMEI number in this system and it has passed all of the checks and I have the report to confirm this.

Anyone know how I get this escalated?

I

Isa M

iD Mobile Employee

Hi @Kall1977

I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Should you wish to make a complaint about the trade-in service, you may do so in the following way:
in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

-Isa🎀

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