Hi ​@Paulh1970 

You can talk to an advisor via this link:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x x

Hi ​@Paulh1970, 

I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Should you wish to make a complaint about the trade-in service, you may do so in the following way:
in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

Thanks,

Isa🎀