Trade in service shocking, no reply to emails

Forum|Forum|8 months ago
December 5, 2025
2 replies
74 views

Sent my phone to Curry's for trade-in (arrived at Curry's 4th November). This is after months and four attempts to get a trade-in box sent out to me. I received my new phone mid August and I am still waiting for trade-in acknowledgement, payment or a reply to any of the emails I have sent. Yes I have checked my junk folder. I am again very disappointed in the service I have received and ID mobile have been unhelpful to say the least, just generic replies. ID mobile are complicit in this as Curry's are your sister company and trade in partner. What do I need to do to get this sorted?

Decembersangel72

Gold Contributor

Hi @Paulh1970

You can talk to an advisor via this link:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x x

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I

Isa M

iD Mobile Employee

Hi @Paulh1970,

I am really sorry that I am not able to get much information on my end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

Should you wish to make a complaint about the trade-in service, you may do so in the following way:
in writing addressed to Currys, PO Box 373, Southampton, SO30 2PP, or
by calling 0370 111 6565.
Please note this is a Currys contact number solely for the purpose of queries or complaints relating to this trade-in service. This number cannot be used for any general customer service or account queries relating to your iD Mobile purchase. Please refer to idmobile.co.uk for these contact details.

Thanks,

Isa🎀

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