Hi ​@Exbury,

Thank you for getting in touch. We’re sorry that we’re not able to get much information on our end, however you can get information by emailing them to the email address below.

Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.

-Anneline

Hi Anneline,

Thank you for your prompt reply.

I have emailed the trade up help team a couple of times

But all I get is an automated reply saying they will pass it on to the back office ??

nobody has checked to confirm what's happening with my phone.

Have they received it? Is it being processed?

When will I receive my money? 

How do I complain any suggestions 

Many thanks 

Hi ​@Exbury 

I do apologise that we’re unable to assist further with your trade-in query. To get an update on what’s happening with your trade-in and when you can expect to receive your payment, please contact the Trade-In Team on 0370 111 6565 or the Currys Team on 0344 561 0000 for further assistance. They will also be able to help with any complaints.

Michael Z