Can the ID mobile team please help.
I have sent my old mobile phone back for the trsde up scheme. It's been 3 weeks and still nothing
No communication from the trade up team.
When will I receive my money or how do I get my old phone back
Question
trade up
+2Hi
Thank you for getting in touch. We’re sorry that we’re not able to get much information on our end, however you can get information by emailing them to the email address below.
Our trade-in service is provided by our sister company Currys. For any queries with this service or your trade in please contact TradeUpHelp@currys.co.uk.
-Anneline
Hi Anneline,
Thank you for your prompt reply.
I have emailed the trade up help team a couple of times
But all I get is an automated reply saying they will pass it on to the back office ??
nobody has checked to confirm what's happening with my phone.
Have they received it? Is it being processed?
When will I receive my money?
How do I complain any suggestions
Many thanks
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