Community Member

traded in phone

Forum|Forum|4 days ago
October 6, 2026
1 reply
9 views

When I upgraded my phone, I traded in my new phone. This was nearly 3 weeks ago now and still not heard anything. Please can I have some help with this

thank you

Gemma M

iD Mobile Employee

Hi @Sadie06,

I’m sorry to hear that you’re still waiting for an update on your trade-in after nearly three weeks.

All of our trade-ins are handled by our sister brand, Currys, so you’ll need to contact their Trade-In team directly. They’ll be able to check the status of your handset and any outstanding trade-in payment.

You can contact them via email at: TradeUpHelp@currys.co.uk

Regards,

Gemma M
The iD Mobile Social Media Team

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