transfer e-sim not working

Forum|Forum|10 months ago
October 16, 2025
3 replies
107 views

Hi,

I recently moved my number to your network. which I was told the number will be transferred to the sim card and carry on.

I then realise I actually have never got a sim card from ID mobile? It seems I’ve got a e-sim from id-mobile? is that right? If so, how can I transfer that e-sim to a different phone please?

Thank you

N

Natalie W

iD Mobile Employee

Hi @pennys

Thanks for getting in touch.

Has the eSIM been installed on the device? If so, it cannot be transferred.

You would need to request a replace eSIM and then download that on to the device you wish to use.

Thanks

Natalie

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P

pennysAuthor

Active Contributor

Hello @Natalie W

I did not know it was a eSIM. When I joined ID, I transferred from another network. Only when I opened phone this time then realise I haven’t got a SIM from ID Mobile. And it seems the phone works without the physical card, so does that mean I’ve got an eSIM?

How can I request a replacement eSIM please?

Thank you

Kind regards,