Hi,
I recently moved my number to your network. which I was told the number will be transferred to the sim card and carry on.
I then realise I actually have never got a sim card from ID mobile? It seems I’ve got a e-sim from id-mobile? is that right? If so, how can I transfer that e-sim to a different phone please?
Thank you
Hi
Thanks for getting in touch.
Has the eSIM been installed on the device? If so, it cannot be transferred.
You would need to request a replace eSIM and then download that on to the device you wish to use.
Thanks
Natalie
Hello
I did not know it was a eSIM. When I joined ID, I transferred from another network. Only when I opened phone this time then realise I haven’t got a SIM from ID Mobile. And it seems the phone works without the physical card, so does that mean I’ve got an eSIM?
How can I request a replacement eSIM please?
Thank you
Kind regards,
+25Hi
Did you activate an eSIM from an email we sent you?
If you need a replacement, please see the following;
Tom
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